Lab Safety Supply Buys Highsmith

| MCM staff

Highsmith, a direct marketer of supplies, furniture and equipment to public and school libraries throughout the U.S., was bought by Lab Safety Supply.

J.C. Penney Targets College-Bound Teens

| MCM staff

Hoping to cash in on the back-to-school season, J.C. Penney has launched a new line of home goods geared for college-bound teens called Dorm Life.

MCM 100: The Major Players

| Melissa Dowling

Considering how rough the economy has been for multichannel marketers this past year, it’s no wonder that our annual ranking of the top-100 companies

Social discourse

| MCM staff

The easiest way to build a community around your brand is to create a dialog with your customers. If Web 1.0 was a monologue or broadcast, then Web 2.0

Sears Eyes Teen Girls with Prom Site

| Tim Parry

Ask a high-school-age girl where she wants to buy her prom gown, and in all probability she’s not going to answer But the multichannel general merchant

Dump the silos

| MCM staff

If you ever play air hockey at Bud Reed’s house, get him to tell you the horror story about how he got his table. It’s a perfect illustration of how many

Welcome home

| MCM staff

When was the last time you took a good, hard look at your home page, including its load time, navigation structure, content and layout? A well-designed

From clicks to bricks

| Bob Armour

Today’s shoppers are spending more time online searching and researching products than ever before. As the Internet continues to grow as the first stop

You’re hired

| Linda Formichelli

It’s so annoying. A shopper is trying to check out, and the sales clerk is chatting on the phone or staring into space. Does this happen to your customers?