Lehman’s culture: People who need people
A great system with lousy people translates to a bad result, according to Bruce Breckbill, vice president of direct sales for Lehman’s. Operations and
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Are Your Call Center Supervisors Up to the Task?
A survey recently conducted by The Call Center School shows that more than 80% of supervisors and team managers in call centers today were moved into that position from frontline agent. While this promotion from within ensures that supervisors understand the call-handling process, care should be taken that the right agents are placed into supervisory positions.
Live from NCOF: Lehman’s Culture: People Who Need People
Operations and fulfillment is all about people,according to Bruce Breckbill, vice president of direct sales for hardware, home goods, and gifts cataloger Lehman
Can a Blog Really Increase Leads?
Can you grow your list by paying people to blog about your product? Self-proclaimed expert Reed Floren says you can. Read why Tim Parry thinks he
How This Newsletter Helped Me Discover My True Athletic Identity
Tim Parry thought he was headed for football superstardom.
But he found out that he was just another name on a list
Sears Eyes Teen Girls with Prom Site
Ask a high school-aged girl where she wants to buy her prom gown, and in all probability she’s not going to answer “Sears.”
THE AGE OF EXPERIENTIAL
When merchants talk about experiential marketing, they’re usually referring to stores and how to get customers engaged in the products and the brand once
PAPER THIN
On the pricing front, mills announced yet another $3 per hundredweight (cwt), or $60 per ton, price increase across the whole grade spectrum, effective
Secrets to social media success
If you’re the Web strategist in your organization, you’ve been hearing questions like these more often. The answers don’t necessarily involve cataloging
Building retention with knowledge
Have you cut a postage check recently? Even if you weren’t the one to sign off on it, you’re probably aware that your company may have spent as much as