Universal service agents perform a wide variety of tasks in today’s contact center: taking inbound order calls, resolving customer service issues, responding to e-mails, engaging in online chat with Web customers.
All but one of the publicly traded consumer merchants tracked by Multichannel Merchant increased their third-quarter sales in 2006. On the other side
Swimsuit deal inspires Venus envy Some catalogers have all the luck. Women’s apparel merchant Venus was named the official swimwear brand for the 2007
We were having dinner with friends when one of them complimented the outfit my daughter was wearing. I bought it from Lands’ End, I said. My friend shook
There is a customer-power revolution taking place. The pervasive use of the Internet has created a smarter, more buying-savvy customer. For example, J. D. Power reports that 70% of automobile buyers enter the dealer showroom already armed with specifications, invoice prices, and information on dealer margins and promotions. Travelers can go to the Web for travel deals from Expedia, Orbitz, and Travelocity, competing directly with the traditional travel agents and providers. Even healthcare information has resulted in better informed patients asking their physicians for specific treatments and prescriptions.
In more than 30 years, Market Day has helped raise more than $380 million for more than 5,500 schools nationwide through the sale of various food items.
Adam Schwartz is vice president/general counsel for Colchester, CT-based S&S Worldwide, which sells education and recreation products to schools and institutions.
After years of selling its footwear and apparel to retailers and in its own stores and Website, Timberland has launched a print catalog.
(Searchline) If you
There’s no question that childhood obesity is a growing problem in the U.S.: According to a 2003 study for the Centers for Disease Control (CDC), every