Creativity Comes Alive
The words of the author/theologian/educator/civil-rights leader Howard Thurman stopped me in my tracks: Don’t ask yourself what the world needs. Ask yourself
Search Results for back to school
a new look at THE TOP 20 Contact Center Metrics
The evolution of a simple call center into a multichannel contact center doesn’t happen overnight. You may need to add or upgrade technologies, and certainly
Waking the dormant
Looking to grow your active-buyer file? Consider focusing less on prospecting and more on reactivating dormant customers. Targeting inactive customers
New life for Lillian
In the vast ninth-floor conference room at the White Plains, NY, headquarters of Lillian Vernon Corp., president/CEO Michael Muoio is on the edge of his
A hopeful holiday
Going into the holiday 2006 season, it’s not the most optimistic of times. Consumers are weary of the Iraq war, leery of another rise in energy costs,
Timberland to Launch Catalog in November
After years of selling its footwear and apparel to retailers and in its own stores and Website, Timberland is launching a print catalog.
Shiny New Penney
Five years ago J.C. Penney was a stodgy, tired department store chain that also had a Website and mailed a general merchandise big book catalog. Fast-forward
back word
S&S celebrates centennial Another month, another catalog anniversary. But this is a big one: Colchester, CT-based arts, crafts, and physical education
21st ANNUAL MULTICHANNEL MERCHANT AWARDS
We’ve said it before, but it bears repeating: The Annual Multichannel Merchant Awards aren’t a beauty contest. That’s as true this year as it has been
A New Look at the Contact Center’s Top 20 Metrics
The evolution of a simple call center into a multichannel contact center doesn