10 Secrets to Optimizing Your Workforce
Everyone is struggling to do more with less
Search Results for back to school
BIG TIME make way for the MCM 100
It’s always tempting to scrutinize industry lists such as the Multichannel Merchant 100 in hopes of discerning industrywide trends. In which case, the
Learning through sharing
Rich Skinner is the warehouse manager for Nasco’s distribution center in Fort Atkinson, WI. Skinner works daily on seeing that Nasco’s supervisors and
L.A. Confidential: Contact Center Roundtable
In February, Multichannel Merchant escaped the winter storms of the Northeast and jetted to sunny West Hollywood, CA, to discuss contact center management with a group of multichannel executives. Although the participants represented diverse merchandise categories, the challenges they face running a contact center and improving customer service are universal.
Backword
Off with their heads! Looks like Modern Postcard is preaching do as I say, not as I do. When you go to the home page of the Carlsbad, CA-based mailing
Brave New Catalogers: Cross Catalog–the Write Stuff
Anybody with a penchant for fine pens knows A.T. Cross. What some writing enthusiasts may not know is that the 161-year-old brand has a catalog. The Lincoln,
Seven Tips for Smoother Service
Improve your contact center customer service with these seven tips from Penny Reynolds
Website Critique: Ward’s Scientific Site Review
Ward’s Natural Science (www.wardsci.com) has been a source for chemistry education products for 144 years, selling items ranging from maps and molecular
By the Numbers: Contact Center Metrics
If train A leaves Boston at 3:13 p.m. going 75 miles per hour, and train B leaves New York City at 2:24 p.m. going 71 miles per hour, what time will they
List and Data Strategies: Tips for Capturing More Data
The Internet has led to new ways of obtaining marketing data about customers, but old-school methods still work well too. In fact, best practices in capturing information usually require using a combination of strategies to maximize completeness and recency of data, says Scott Cone, vice president/client leader of Lanham, MD-based database marketing company Merkle. Here’s advice from experts on how to effectively gather information and flesh out the data you have.