Multichannel Merchant Sector Spotlights

Dedicated Content Focused on the Hottest Topics Impacting Ecommerce Operations

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FloorFound Expands Recommerce Network

FloorFound has expanded its nationwide recommerce network, including five facilities totaling 500,000 square feet of space and business intelligence software that helps retailers determine the best channel for maximizing resale value, plus an integration with project44’s supply chain platform.

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Luxury Brands: Maximize Your Product Inventory Lifecycle

Historically, the scarcity model of luxury brands has driven many to destroy surplus merchandise to maintain a certain image. Now, an image of sustainability has become the key priority, which means finding a purpose for excess inventory. Expanding your product inventory lifecycle in this way actually brings several core benefits.

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Carbon Offset Program Offered by ShippingEasy Through Holidays

Realizing the demand from both its merchant clients and their end customers to address the heavy carbon emissions associated with ecommerce deliveries, especially around peak holiday season, platform provider ShippingEasy is offering a carbon offset program through Jan. 12, 2023.

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Using Customer Delivery Personas as a Growth Tool

How do you create a positive delivery experience that offers consumers the choice they crave, translating your last mile delivery process into repeat purchases and brand loyalty? Retailers in the know are focusing on delivery segmentation to differentiate themselves, crafting customer delivery personas to inform their last mile deliveries.

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DTC Brands: Optimize Packaging to Step Up CX

Consumers continue to embrace the ease and convenience of ecommerce, with sales expected to grow 9.4% and cross the $1 trillion mark in 2022, according to Insider Intelligence — and getting packaging right is a major delight factor for them. Here are four ways to make sure your packaging checks all the boxes.

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GoBolt Offers Eco-Friendly Last-Mile Parcel Delivery in U.S., Canada

GoBolt, a white glove last-mile delivery service focused on carbon neutrality use electric vehicles and carbon offsets through a technology partnership, has launched parcel delivery in several U.S. and Canadian cities by leveraging an acquisition, with plans to expand as demand and adoption dictate.

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Sustainable Ecommerce: Advancing Your Path

For retailers finding it tricky to navigate consumer expectations and industry legislation on the path to sustainability, there are a few ways to adjust and become greener. Here are some of the sustainable ecommerce initiatives retailers are adopting to protect the environment while presenting new ways to boost revenue.

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Stepping Up Your Ecommerce Sustainability Game

Focusing on ecommerce sustainability initiatives can help you set your company up for success by focusing on the planet, while also creating more opportunities to boost sales. Therefore, it behooves you to step up your ecommerce sustainability game or risk being overlooked by increasingly values-conscious consumers. 

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For CPGs, a Compelling Case to Turn Circular

For CPGs, it’s no longer a matter of if but when the circular economy will supplant the traditional linear take-make-use-dispose model of consumption. The race to tap emerging sources of value and capitalize on the circular economy is well underway. The edge likely will go to companies that mobilize to take these seven steps.

smart loading zones Automotus

Smart Loading Zones Program Moves Ahead

A pilot program creating smart loading zones for last-mile deliveries in Pittsburgh is seeing progress in terms of easing congestion from double-parked vehicles, and will expand next to Omaha, with four other sites being selected for launch later this year.

Try Before You Buy: Great Opportunity or Ecommerce Returns Tsunami Risk?

Shoppers love try before you buy (TBYB), a growing strategy that lets them order multiple items and send most of it back. It can boost ecommerce sales but also balloon return rates. So how do you take advantage of the TBYB opportunity while escaping the potential pitfalls that can kill your margins? An expert panel explains how.

The True Cost of Ecommerce Backorders

Studies have shown that ecommerce backorders can cost you $15 to $20 each, eroding profits. This includes customer service calls, fulfillment labor, shipping and packing material costs. Also, backordered items often have a higher return rate. Here are 8 practical solutions to help you reduce ecommerce backorders and stockouts.

Kohl’s Expands Amazon Returns to All 1,150 Stores in the Lower 48

A year and a half after first testing the program in Los Angeles and Chicago, Kohl’s will start accepting Amazon returns in July for free at its 1,150 stores in the 48 continental U.S. states, even without a box or label. Kohl’s says that “eligible Amazon items” can be returned free of charge.

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15 Considerations for Ecommerce Fulfillment Center Space Planning

As you define your company’s ecommerce fulfillment center requirements for the future, you need to find a facility that meets most of your requirements needed for growth. This 15-point checklist will help you identify your current fulfillment center space use as well as future growth requirements.

Happy Returns Launches In-Store Returns Kiosks

Expanding on the success of its return bars in shopping malls, Happy Returns has created in-store kiosks where retailers can let customers do self-service returns, with a number of major chains kicking the tires as a possible launch partner. See how the solution works to solve the issues related to in-store ecommerce returns.

How Ecommerce Operations Summit 2019 Can Improve Your DTC Business

Given the rapid pace of change, how forward looking are your operations and fulfillment strategies, and are you pursuing the right ones? Ecommerce Operations Summit (April 9-11, Columbus), is an excellent way to evaluate emerging trends. Here are some highlights we found in the conference agenda, and why they’re beneficial.

MCM CommerceChat podcast

The Risk/Opportunity of Try Before You Buy and Ecommerce Returns

Try before you buy has become increasingly popular for apparel retailers because shoppers love it, but it can play havoc with returns. Justin Press of Brightpearl shares his insights in this latest edition of the MCM CommerceChat podcast. He will also lead a panel on this topic at Ecommerce Operations Summit, April 9-11 in Columbus, OH.

Over 60% of U.S. Retailers Would Consider Banning Serial Returners

Sixty-one percent of U.S. retailers said they would consider banning serial returners as Amazon has done to combat the growing wave brought on by over-generous policies, according to a new survey from UK ecommerce software firm Brightpearl. In the UK, 45% of retailers said they would consider doing so.