Multichannel Merchant Sector Spotlights

Dedicated Content Focused on the Hottest Topics Impacting Ecommerce Operations

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Using Customer Delivery Personas as a Growth Tool

How do you create a positive delivery experience that offers consumers the choice they crave, translating your last mile delivery process into repeat purchases and brand loyalty? Retailers in the know are focusing on delivery segmentation to differentiate themselves, crafting customer delivery personas to inform their last mile deliveries.

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DTC Brands: Optimize Packaging to Step Up CX

Consumers continue to embrace the ease and convenience of ecommerce, with sales expected to grow 9.4% and cross the $1 trillion mark in 2022, according to Insider Intelligence — and getting packaging right is a major delight factor for them. Here are four ways to make sure your packaging checks all the boxes.

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GoBolt Offers Eco-Friendly Last-Mile Parcel Delivery in U.S., Canada

GoBolt, a white glove last-mile delivery service focused on carbon neutrality use electric vehicles and carbon offsets through a technology partnership, has launched parcel delivery in several U.S. and Canadian cities by leveraging an acquisition, with plans to expand as demand and adoption dictate.

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Sustainable Ecommerce: Advancing Your Path

For retailers finding it tricky to navigate consumer expectations and industry legislation on the path to sustainability, there are a few ways to adjust and become greener. Here are some of the sustainable ecommerce initiatives retailers are adopting to protect the environment while presenting new ways to boost revenue.

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Stepping Up Your Ecommerce Sustainability Game

Focusing on ecommerce sustainability initiatives can help you set your company up for success by focusing on the planet, while also creating more opportunities to boost sales. Therefore, it behooves you to step up your ecommerce sustainability game or risk being overlooked by increasingly values-conscious consumers. 

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For CPGs, a Compelling Case to Turn Circular

For CPGs, it’s no longer a matter of if but when the circular economy will supplant the traditional linear take-make-use-dispose model of consumption. The race to tap emerging sources of value and capitalize on the circular economy is well underway. The edge likely will go to companies that mobilize to take these seven steps.

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Smart Loading Zones Program Moves Ahead

A pilot program creating smart loading zones for last-mile deliveries in Pittsburgh is seeing progress in terms of easing congestion from double-parked vehicles, and will expand next to Omaha, with four other sites being selected for launch later this year.

Sustainable Packaging: Why It Matters and How to Source It

Sustainability is more than just good for the planet; it’s good PR for your company. That’s why you should consider adding sustainable packaging to your repertoire. It helps your company meet sustainability goals while giving eco-conscious consumers a better choice. Here’s how to go about sourcing sustainable packaging.

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Boox Launches Reusable Bags Alongside Boxes

Boox, a company providing returns service with reusable boxes being trialed by companies like Sephora, Revolve and lululemon, is rolling out a line of reusable bags as it expands into apparel and other categories and looks to grow its footprint beyond the U.S. and the UK. The Boox Baag, as it’s called, is made from recycled polyester.

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5 Ways to Boost Sustainable Shipping

For shippers worried about the pressure to green up their shipping operations, and the associated costs and resources required, there’s good news. It’s not only the right thing to do for the earth but can be good for your business as well. Here actions you can take now to improve your sustainable shipping.