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Generative AI Data Privacy Risks Need to be Weighed, Experts Say

| Mike O'Brien

While generative AI is unquestionably a transformative technology being applied virtually everywhere, companies would do well to consider their potential for sharing sensitive personal information that could cause them to run afoul of privacy regulations both here and abroad. A cautious approach and careful attention to things like the structuring of contract agreements is advised, experts said.

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Ecommerce Dashboard Fatigue: Overcoming It with GenAI

| Oren Raboy

Ecommerce experts don’t need more data or better analytics; they need a way to rapidly translate data into actionable insights. They need to understand how their products perform relative to the market. This entails evaluating multiple competitors across various marketplaces and categories. They need to move beyond sales to achieve objective measures of success and overall company growth.

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Can You Trust Generative AI on Your Ecommerce Site?

| Jonathan Taylor

Generative AI has pushed into nearly every corner of the B2B tech landscape, forever transforming ecommerce and the buyer’s journey. However, trusting generative AI on ecommerce sites comes with risks. Consider these preparation steps needed to bring generative AI into ecommerce, in order to deliver a competitive advantage and ensure ideal customer-buying experiences.

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Generative AI Heads Give White House Voluntary Safety Commitments

| Mike O'Brien

The Biden administration has secured voluntary commitments from executives at seven technology companies that they would take steps to ensure safe development and deployment of generative AI systems, in response to various concerns that have been raised since ChatGPT’s release last fall. The commitments include calls for security testing and watermarking content produced by AI.

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Generative AI Magic Happens on the Back End

| Darren Guarnaccia

Before brands can invite consumers to create magic like generative AI-based campaigns from icons like Coca Cola and Google, brands need an effective, flexible system that supports the experiences, such as a composable architecture, not a monolithic, legacy platform.

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GenAI: A Defining Moment for Customer Engagement

| Greg Blazewicz

Generative AI (GenAI) has dramatically changed digital marketing, especially in relation to ad targeting, lead gen and SEO. As effective, personalized customer engagement is crucial to thriving in this new retail landscape, retailers must evolve their approach. They must also find new ways to interact with customers and better methods to measure the impact of those efforts in terms of hard ROI.

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How Generative AI Wins Shoppers, Converts Browsers

| Chinedu Eleanya

Despite concerns about what generative AI heralds for society and humankind, in the form of warning letters from prominent tech executives and academics, many consumers are excited about the prospects for the technology. Like every technology-driven shift in commerce, smart merchants will take a customer-first mindset when evaluating available generative AI solutions and investments. 

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5 Ways ChatGPT Can Maximize Your Sales and Marketing

| Todd Fisher

Given the significant investments in ChatGPT and generative AI, it may be time to consider incorporating it into your organization. But what exactly can ChatGPT and other gen AI chatbots do for your marketing and sales department?Here are five ways that ChatGPT can add business value to these functions.

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Webinar: The Generative AI Genie is Out of the Bottle

| Mike O'Brien

Generative AI, better known by the OpenAI version called ChatGPT in Microsoft’s Bing search engine, is suddenly everywhere all at once, shaking up whole industries and offering to optimize pretty much every single business function and solve all your problems. But what’s it all about? Join our webinar on June 8 to find out.

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Google Plants Its Flag in Generative AI

| Mike O'Brien

Google is pulling out all the stops to incorporate generative AI across its ecosystem, in an effort to demonstrate to the world that the search giant is a leader and not a follower when it comes to the biggest disruptive technology to hit the business world in decades. A handful of new products announced at Google I/O enable a range of capabilities built on its Vertex AI generative engine.