Ulta Beauty Ecommerce Sales Up 38% in Q2

| Daniela Forte

Ulta Beauty saw a 37.9% increase in ecommerce sales in the second quarter, representing 9% of revenue. Total sales grew 15.4%, with comps up 6.5%, on top of 11.7% growth in the year-ago quarter. Here are some of the initiatives that led to Ulta Beauty’s ecommerce success in the second quarter.

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Converting Sale-Seekers Into Life-Long Loyalists

| Lynne Capozzi

The opportunities massive sales events afford independent businesses is unquestionable, but what happens once these shopping sprees come to an end? How do brands convert these fair-weather purchasers into long-time customers? Here are several tips on how to make customers loyal to your brand beyond the sale.

Assumptions That May Be Hurting Your Loyalty Program

| Sandra Gudat

Making assumptions related to your loyalty program could hurt everything from customer engagement to ROI. To keep your program performance on track, be sure you’re not making these common (and misleading) assumptions. Here are several tips that will help your loyalty program.

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Why Brands Need to Up the Ante to Drive Sales and Loyalty

| Gina Ashe

We live in a time where you can purchase everything from toothpaste to high-end designer handbags online. Consumers, in theory, enjoy the convenience of online shopping. But the numbers don’t add up. Despite the fact that 80% of Americans shop online, 64% still prefer to shop in brick-and-mortar stores. Here is why brands need to up the ante to drive sales and loyalty.

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Target Reports Ecommerce Growth of 41% in Q2

| Daniela Forte

Target reported a 41% increase in ecommerce sales during the second quarter, with overall revenue increasing 7%. Comp sales were up 6.5% in the quarter, the strongest showing since 2005, driven by a 6% growth in store traffic. Here are some opportunities Target plans to focus on in the future.

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Walmart Sees Boost in Ecommerce Sales

| Daniela Forte

Six months removed from a fourth-quarter stumble in ecommerce that caused some concern among analysts and industry watchers, Walmart is continuing on a strong online growth path, increasing ecommerce sales 40% in Q2 after a 33% jump in the prior quarter.

The Ultimate Guide to Mastering CX During the Back-to-School Shopping Rush

| Craig Reines

Back-to-school shopping season is in full swing, but thanks in part to Amazon Prime Day being pushed up nearly a month this year, millions of consumers have a head start as they prepare for a brand new academic year. Here are the top three considerations retailers should keep in mind to ensure satisfaction among all customers this back-to-school shopping season, from millennials to Gen X to in-store and mobile shoppers.