operations

Customer Service, customer service reps, social media, Twitter, Facebook, retail, Forrester, Conversocial, contact center, contact center agents

Solving Pain Points of Contact Center Forecasting

| Bob Webb

Anyone who has ever been responsible for ensuring that the right number of contact center agents are in their seats at the right time can tell you that producing an accurate schedule can be complex. If you are experiencing pain points in trying to produce an accurate forecast, you need a strategy that will help ensure you are maximizing available agents with call demand.

key performance indicators, KPIs, operations and fulfillment, warehouse/distribution Center, distribution center, direct-to-consumer, direct-to-consumer operations, performance metrics, employee productivity, employee coaching, manager training

Choosing the Right Fulfillment Strategy

| Daniela Forte

Finding the right fulfillment method is important. Many shouldn’t ask whether fulfillment is a good idea, but rather which kind of fulfillment is good for them, according to an article on Auctiva Corp. If you don’t choose the right fulfillment that is appropriate for you and your circumstances, you are going to be unhappy.

4 Tips for Effective Multichannel Selling

| Stephen Bulger

Selling products or services through multiple channels – whether it includes web, in-store, phone, affiliate, or catalog – can be highly lucrative for merchants. It can also cause a lot of headaches, and if not managed properly, can lead to inefficiencies, angry customers, and even lost revenue.

Here are four tips for effective multichannel selling.

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