bed bath & beyond

Bed Bath & Beyond Doubles Same-Day Footprint with Roadie

| Mike O'Brien

Seeing greater demand from customers for immediate fulfillment of ecommerce orders, Bath Bath & Beyond is expanding its same-day delivery to 700 stores covering nearly 16,000 ZIP codes, a near doubling, through a partnership with Roadie. The retailer is also allowing customers to pick up online orders curbside as early as 8 a.m.

Pitney Bowes smart lockers feature

Pitney Bowes Expands Smart Lockers Program

| Mike O'Brien

Pitney Bowes is rolling out a new series of smart lockers that can be used either in office or apartment buildings, college campuses or retail stores that can be configured to use as parcel boxes for individuals to send and receive items, or for picking up ecommerce orders and processing returns.

3 Customer Experience Trends That Will Last

| Ranga Bodla

The pandemic has accelerated customer experience and convenience trends that were previously gaining momentum. Now, some of those trends have become essential for businesses to offer safe shopping experiences. To know which ones are worth investing in, recognize which are fads and which will prevail long past next year.

dtc illustration feature

Post COVID, It’s Time for DTC Brands to Shine

| Derek O'Carroll

The DTC “discovery to delivery” business model has many advantages. You own the end-to-end customer journey, and develop a direct, digitally-driven and engaging relationship with them. DTC brands using smart technology also have unfiltered insight into customer behavior and real-time data at every step along the process.

bopis fraud

3 Ways to Prepare for BOPIS Fraud This Holiday Season

| Erika Dietrich

As consumers have begun holiday shopping earlier than ever, merchants are expecting historical peak trends, and fraudsters will try to take advantage of this. To prepare for the uptick in BOPIS fraud this holiday season, consider enacting both short-term and long-term fraud mitigation strategies to protect yourself and your customers.

curbside pickup sign omnichannel

Sink-or-Swim Holidays: Retailers Can Get By with a Little Help from Tech

| Guy Bloch

The harsh truth is that this holiday season will be a true test for retailers and brands – can they meet demand while exceeding high customer expectations? Those that can’t quickly adapt will lose out to fierce competition. Technology can help them scale up and optimize their fulfillment and delivery to win the 2020 holidays.

parcel pending lockers feature

Lowe’s Rolls Out Pickup Lockers, With Plans to Go Chain-Wide by Q1

| Mike O'Brien

Catching up with category leader Home Depot, Lowe’s is rolling out lockers for ecommerce order pickup in the front of stores in the New York tri-state area, Philadelphia and Charlotte, NC, with plans to expand to all 1,729 U.S. stores by March 2021. Lockers will be added in Florida, Washington and Texas in the coming weeks.

impulse purchase cartoon feature

How COVID Will Impact 2020 Holiday Shopping and Impulse Buying

| Dave Cesaro

With store restrictions and the shift to ecommerce, retailers must reorient their strategies to an evolving landscape. As they approach the holiday season, they need to navigate these challenges to maximize profit during the biggest selling season of the year by focusing on timely deals and multichannel visibility to motivate shoppers.

Integrating Retail Online/Offline Experiences in the “New Normal”

| Scott Reese

The pandemic dramatically accelerated the retail industry’s digital transformation. Large retailers had the technology and processes necessary to respond quickly, but others found their entire business models upended overnight. While some changes may go, what will stay is a renewed focus on building community in retail.

Kendra Scott’s Fast Rollout of New Omnichannel Tactics Amid COVID-19

| Mike O'Brien

A decision by the leadership team at jewelry retailer Kendra Scott to invest in an order management system ahead of last year’s peak season was a critical element enabling the company to quickly turn its fleet of stores into fulfillment centers and initiate curbside pickup, after shutting them down to the public due to COVID-19.