Chargeback Archives - Multichannel Merchant

Merchants Need to Know Their Chargeback Rights

June 18, 2018 | Matthew Katz

Store and ecommerce merchants have chargeback rights. However for too long there have been many misconceptions, myths, half-truths and outright lies about them. Failing to exercise these rights reinforces the confusion surrounding what it means to be a 21st century merchant. Here’s what you need to know.

Bordering on Insanity: The Case for Taking Caution Against Blocking Orders From Mexico

February 8, 2018 | Chloe Marchbank

One of the most allure aspects of ecommerce is the ability to sell to a whole planet of customers. A borderless storefront should mean limitless growth, right? Unfortunately, the allure of growth into international markets is commonly stymied by the fear of increased fraud risk. Here is why putting an entire country on an ecommerce blacklist isn’t the right move.

New Year’s Resolution for Suppliers: Get in Charge of Chargebacks

January 3, 2018 | Chris Caouette

Feeling Amazon’s pinch, retailers are under intense pressure to get shipments right every time. To get the level of performance they need from suppliers, they turn to chargebacks. But for suppliers, they’re a margin killer and drag on your business. Here are 7 steps to help you limit their impact.