customer feedback Archives - Multichannel Merchant

How Agile Brands are Seizing Growth on Amazon

July 11, 2019 | Alasdair McLean-Foreman

Brands selling through stores and websites might see Amazon’s explosive growth as their biggest threat. In fact, the online giant may offer brands their biggest opportunity. Here is how some of today’s agile brands are growing on Amazon.

Is the Customer Always Right? A Look At a Good Customer Experience

March 11, 2019 | Daniela Forte

“The customer is always right,” is a slogan that promises that retailers give the highest priority to the customer experience. But is it a true statement? In the latest MCM CommerceChat podcast, Stan Lucas, Principal of Lucas Advising, LLC., talks about how you approach the concept of “the customer is always right” can impact your business either positively or negatively.

The Value of a Robust Customer Feedback Strategy

January 25, 2019 | Daniela Forte

Customer feedback is vital in any business or industry. Retailers in particular are utilizing it to not only put specific products under the microscope, but to also analyze how they’re providing the best experience across all their channels. Listen to the lastest MCM CommerceChat podcast with Martha Brooke of Interaction Metrics as she discusses the value of customer feedback.