It’s Not All About Mobile, It’s About Customer Experience

| Darren Hill

A great mobile experience is just one part of the customer-centric strategy that the smartest brands are using every day. The customer, after all, is the driving force behind all of the great holiday numbers we’ve seen. Here are some key customer experience issues that will keep customers coming back to your site on any channel.

Vote for the Best Operations Summit T-Shirt Design

| Erin Lynch

We are in the midst of designing our new Operations Summit ‬ t-shirt for our 2014 conference! Our offices are buzzing with ideas but decided the ultimate t-shirt design should be chosen by you. Let us know which t-shirt you like best and vote now!

key performance indicators, KPIs, operations and fulfillment, warehouse/distribution Center, distribution center, direct-to-consumer, direct-to-consumer operations, performance metrics, employee productivity, employee coaching, manager training

8 Tips for Designing Your Warehouse

| Erin Lynch

If you are thinking about moving forward with building a new warehouse or updating your current one, here are a few tips from Cirrus Logistics to help ensure your warehouse will run at peak performance from the moment you plan your facility.

The Changing Role of Website Testing

| Tim Parry

Hear Bruce Ernst, Monetate’s Vice President of Product Management, talk about the changing role of website testing as it moves from random content tests to understanding your customers better through segmented experiences.

6 Things to Keep in Mind When Replatforming

| Mark Simpson

If you’re considering a replatform, it’s likely because your ecommerce site is highly complex and dynamic, with rich content, targeted merchandising, interactive customer support and advanced search capabilities. The good news is that it doesn’t have to be tricky. Here’s a checklist of six things to help ensure a smoother process.