Somerville, MA-based RightHand Robotics has raised $23 million in a Series B funding round led by Menlo Ventures, joined by GV (formerly Google Ventures) and existing investors Dream Incubator, Matrix Partners and Playground Global. The company, founded in 2014, has raised $34.2 million to date.
To improve operations, you first need to measure key fulfillment metrics. Understanding them lets you develop options for processes that reduce steps and cost, or improve service levels such as order turnaround time. Here are 16 metrics we recommend you use as a starting point.
While there were several closures of traditional mainstays who failed to fully adapt to changing consumer needs and expectations, brick and mortar is finding new life through deeply integrated and personalized shopping experiences. As the New Year approaches, here are a few things we can expect to see from the retail industry.
If you haven’t formally evaluated your peak season fulfillment, make this the year you do so. From your analysis of ecommerce operations successes and failures, you can develop a plan to make improvements using a multi-faceted approach. Here are 10 ways to analyze your performance and develop a plan for improvement.
In late 2013, Amazon founder and CEO Jeff Bezos boldly proclaimed on the popular CBS newsmagazine “60 Minutes” that drones would be delivering orders for its customers within five years. But apparently, the future isn’t now according to a report in the Seattle Times.
Simply installing a new WMS by layering it on top of existing processes is a waste of time and money unless processes are streamlined to work in concert. When you add new automation or technology to the mix, the project becomes more complex. Here are 11 points to consider to help you achieve synergy and ROI.
Deutsche Post unit DHL Supply Chain North America is investing $300 million to increase the level of automation and robotics at 350 of its 430 facilities, to better handle the crush of ecommerce orders. DHL also plans to open a 24,000-square-foot innovation center near Chicago in September 2019.
With the holidays upon us, porch piracy is on the rise as opportunistic thieves pilfer deliveries. Ecommerce brands are often left with two choices: Replace the stolen items free of charge or risk losing customers and future revenue. By taking preemptive measures however, you can reduce theft and improve the bottom line.
Both the U.S. Postal Service and Amazon experienced data glitches that exposed customer information. The USPS may have exposed the personal data of more than 60 million customers, while Amazon told customers their names and email addresses were exposed due to a technical error on its ecommerce site.
Online sales on Thanksgiving Day were a record $3.7 billion, according to Adobe Analytics, up 28% from 2017, making it the fastest growing retail day in ecommerce history. It was also a very mobile-friendly holiday, with orders from smartphones representing 36.7% of all sales and driving 54.4% of site traffic, Adobe reported.