A disgruntled group of FedEx Ground contractors are blaming the company for losses this past peak season due to investments in leased vehicles and temporary staff for a massive holiday deluge that never materialized, the Wall Street Journal is reporting. More than 800 of FedEx Ground’s 5,000+ contractor firms signed onto the letter.
Customers are demanding not only fast and free shipping but also delivery options at checkout, and successful ecommerce companies need to be proactive in anticipating their needs. Often, however, they lack the necessary scale and expertise in house. Learn how FedEx Fulfillment helped two hot ecommerce brands overcome the operational challenges of a rapidly growing business.
FedEx surprised to the upside in Q4, its laser focus on ecommerce capabilities in recent years paying off in terms of responsiveness to massive online buying, even as service stumbles were reported in a couple states. It seemed none the worse for having parted ways with Amazon in 2019 to seek more profitable customer relationships.
FedEx announced its annual general rate increase (GRI) for 2020. Effective Jan. 6, FedEx Express, FedEx Ground and FedEx Home Delivery will increase an average of 4.9%, while FedEx Freight will increase rates by an average of 5.9%. How will this affect individual shippers? Here’s a breakdown of the areas likely to have the greatest impact.