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Retailers: Evolve Pandemic Innovations for the Long Term

| Jon Reily

As shoppers are back in stores, retailers now need to determine which COVID innovations they will keep and how those measures will mature over the long term. This will help maximize the value of COVID innovations, bringing the benefits of digital to brick-and-mortar and scaling capabilities to accommodate long-term needs.

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Former Amazon Exec: Bets a Critical Component of Innovation

| Ian McRae

A former Amazon executive shared insights and tactics for retailers looking to innovate and reduce friction to deliver a better customer experience with a diverse group of executives gathered recently at Ecommerce Operations Technology Summit 2022 in Orlando. 

UPS In Autonomous Vehicle Pilot with Waymo in Phoenix

| Mike O'Brien

UPS and self-driving technology company Waymo are running a pilot program for autonomous vehicle package pickup in the Phoenix area, using Waymo’s minivans to shuttle packages from UPS stores to a UPS sorting facility. Last year, UPS took a minority stake in TuSimple, an autonomous trucking company.