Ecommerce Delivery: What Do Your Customers Want?

| Brian Bourke

When it comes to ecommerce delivery, customer expectations are constantly rising. But just offering a wider selection of delivery options won’t necessarily ensure customer satisfaction. These three fulfillment scenarios illustrate best practices that will help ensure customer satisfaction, loyalty and repeat business.

FedEx Active in Blockchain Initiatives Tying in Supply Chain

| Mike O'Brien

With interest growing in the use of blockchain in the supply chain, FedEx has been very active in moving the technology forward. Dale Chrystie, FedEx Freight’s Vice President of Strategic Planning and Support, spoke with Multichannel Merchant about the company’s involvement with blockchain initiatives.

Ecommerce Operations Summit 2019 Call for Speakers Now Open

| Mike O'Brien

Are you an operations and fulfillment professional with a great, compelling story to tell that will educate and inform your industry peers? If so, we want to hear from you! The Ecommerce Operations Summit 2019 Call for Speakers is open from now until Aug. 10. Send us your best ideas and we’ll consider them for next year’s agenda.

UPS Sues European Union Antitrust Agency over TNT Express Denial

| Mike O'Brien

UPS has filed a lawsuit against the European Union’s antitrust agency, seeking $2.15 billion (1.74 billion Euros) for its 2013 decision which scuttled the carrier’s planned acquisition of Netherlands-based TNT Express. See what preceded the action and how UPS views its commitment to the EU market.

Multichannel Merchant Publishes Top 3PL List for 2018

| Mike O'Brien

The Multichannel Merchant Top 3PL listing for 2018, a directory of leading third-party logistics (3PL) providers in ecommerce and direct-to-customer operations, is now available. For the third year in a row, the editorial team at MCM has put together this valuable service for our readers.

Amazon Reportedly Testing Local Delivery from Merchant DCs

| Mike O'Brien

Once again raising the specter of cutting out more business to UPS and FedEx, Amazon is reportedly testing a program that involves making local deliveries from the warehouses of retailers selling on its marketplace. See what the move entails, and what else Amazon has been doing to beef up its logistics and delivery capabilities.