Not only have small businesses been able to rise to customers’ heightened expectations during the pandemic shutdown as they pivoted to ecommerce, they stepped up and filled major supply gaps. SMBs now have a window of opportunity to convert one-time customers into long-term loyalists, and here’s how they can do so.
While subscription box businesses may not experience the 20% to 30% return rates of ecommerce, they still wrestle with their share, and how they handle them can significantly impact subscriber retention. It is critical to provide efficient, hassle-free service and prompt refunds where necessary. Here are key factors to consider.
For fashion retailers, the COVID-19 situation presents an assortment of challenges as not only have people’s priorities and needs changed but, for many, shopping for clothing is an inherently in-person activity. Here are 6 ways fashion retailers can connect with customers online while physical shopping is on pause to drive sales.
We all can use some extra help sometimes, reaching out to our “bench” with tough questions, situations or challenges. In the latest edition of Multichannel Merchant’s “Ask the Experts,” we address reader questions about increased order returns and ways to maintain warehouse safety for workers during the COVID-19 crisis.
To combat the growing problem of returns, which continue to eat away at profit margins, the Retail Value Chain Federation and returns prevention software provider Newmine have created the Product Returns Council to work on solutions. Both will take part in a returns workshop at Ecommerce Operations Summit, April 14-16 in Orlando.
With returns such a huge piece of the ecommerce experience, FedEx is making it easier by adding return services at thousands of Walgreens stores nationwide next month in a partnership expansion. FedEx’s returns technology, launched in 2018, allows returned items to be dropped off, inspected, packed and in some cases processed.
What happens when your ecommerce returns are cross border? How do you manage and view all orders globally and domestically? How close are you to returns data? How nimble are you at meeting local customer expectations in terms of carriers and time to credit? Here are some things to think about as you step up your returns game.
Small merchants can transform their shipping and mailing operations into an asset rather than a nuisance and cost center. A focus on quick wins that add up over time can fatten your profit margins while delivering increasingly better customer experiences. Learn how refining your strategy can lead to business improvement.
A growing trend in reusable transport packaging has created an opportunity to add value through reverse logistics of returnable and reusable assets. Once considered a necessary cost center, this aspect of reverse logistics can actually increase efficiency while decreasing costs if handled well, a win-win for your business.