FedEx Adds Returns Service at Walgreens Stores Nationwide

| Mike O'Brien

With returns such a huge piece of the ecommerce experience, FedEx is making it easier by adding return services at thousands of Walgreens stores nationwide next month in a partnership expansion. FedEx’s returns technology, launched in 2018, allows returned items to be dropped off, inspected, packed and in some cases processed.

Ecommerce Returns Are the New Customer Experience Battlefield

| Justin Irvine

What happens when your ecommerce returns are cross border? How do you manage and view all orders globally and domestically? How close are you to returns data? How nimble are you at meeting local customer expectations in terms of carriers and time to credit? Here are some things to think about as you step up your returns game.

6 Shipping and Mailing Tricks to Save You Money

| Mike O'Brien

Small merchants can transform their shipping and mailing operations into an asset rather than a nuisance and cost center. A focus on quick wins that add up over time can fatten your profit margins while delivering increasingly better customer experiences. Learn how refining your strategy can lead to business improvement.

Reducing Reverse Logistics Costs with Reusable Transport Packaging

| Mike Hachtman

A growing trend in reusable transport packaging has created an opportunity to add value through reverse logistics of returnable and reusable assets. Once considered a necessary cost center, this aspect of reverse logistics can actually increase efficiency while decreasing costs if handled well, a win-win for your business.

UPS Says Easy Returns Process Essential for Ecommerce Success

| Mike O'Brien

Shoppers love nothing more than convenience – well ok, maybe price trumps it – but convenience definitely sells. And when retailers offer a seamless ecommerce returns process, it plays a pivotal role in consumer’s purchasing decisions, according to an annual report from UPS.

Try Before You Buy: Great Opportunity or Ecommerce Returns Tsunami Risk?

| MCM staff

Shoppers love try before you buy (TBYB), a growing strategy that lets them order multiple items and send most of it back. It can boost ecommerce sales but also balloon return rates. So how do you take advantage of the TBYB opportunity while escaping the potential pitfalls that can kill your margins? An expert panel explains how.

Optimizing Omnichannel Returns to Reduce Inventory Levels

| Curtis Greve

As online sales grow at double-digit rates, ecommerce returns are growing even faster, typically three to four times greater than for stores, and carry a high level of value. The opportunity is to get online returns from the store back to fulfillment centers quickly in order to maximize their value. Here’s how to make it happen.

Happy Returns Gets $11M Investment Led By PayPal

| Mike O'Brien

Happy Returns has received an $11 million investment from PayPal Holdings Inc., the venture arm of the payment solution company, with both pledging to reduce reverse logistics friction for merchants. The investment will also help Happy Returns toward its goal of 1,000 ecommerce returns bars by the end of the year.

Kohl’s Expands Amazon Returns to All 1,150 Stores in the Lower 48

| Mike O'Brien

A year and a half after first testing the program in Los Angeles and Chicago, Kohl’s will start accepting Amazon returns in July for free at its 1,150 stores in the 48 continental U.S. states, even without a box or label. Kohl’s says that “eligible Amazon items” can be returned free of charge.

Happy Returns Launches In-Store Returns Kiosks

| Mike O'Brien

Expanding on the success of its return bars in shopping malls, Happy Returns has created in-store kiosks where retailers can let customers do self-service returns, with a number of major chains kicking the tires as a possible launch partner. See how the solution works to solve the issues related to in-store ecommerce returns.