Are Two Carriers Better Than One?

| Jeff Jolin

When it comes to striking a balance between controlling costs and maintaining service levels, is it better to use multiple carriers or a single carrier? That question is becoming increasingly relevant, thanks to dramatic rate hikes and frequent changes in the parcel industry. Both approaches have merit, but to determine what

MCM E-Special Report: Get a handle on site abandonment

| MCM staff

Most marketers understand that Website abandonment is a problem, but they don’t always know how bad it is. The 2007 Harris Survey of Consumer Behavior Online, sponsored by online software and services provider Tealeaf, reveals that 42% of consumers abandon a site when they experience problems.Some customers are using your site for research before heading to your store or picking up the phone to order. Or the quality of traffic on your site may have more to do with the problem. It’s the seemingly qualified customers who abandon that you need to be concerned about. Multichannel Merchant’s e-special report tells you where site abandonment stands, why it happens, and what you can do about it.

What’s in Storage

| Sam Flanders

We investigate what can happen if you think outside of the warehouse box and consider how changes made outside the warehouse may end up benefiting your distribution center.

Evaluating Fire Precautions and Risks

| Sam Flanders

A fire in your distribution center can be disastrous. Aside from the obvious threats to human life, a single fire, even if it occurs in an unoccupied building–can put you out of business.