A new look at the org chart
Remember when the big debate was whether an Internet-based business could be housed inside a traditional catalog business or division, whether it had
Warehouse
RESOURCE GUIDE: POS software
Historically point-of-sale (POS) systems didn’t do much more than record customers’ purchases and calculate change. Today’s systems, however, can administer
Sizing up SaaS
Software as a service, or SaaS, is arguably the most talked-about trend in IT. Bill McNee, CEO of Westport, CT-based research firm Saugatuck Technology,
SPOTLIGHT ON NCOF
This is another installment in our continuing series spotlighting speakers at the upcoming 17th National Conference on Operations & Fulfillment (NCOF),
Disney’s DC magic
In March 2006, the direct marketing arm of Disney ceased catalog production and transitioned to an online-only model, changing its name from Disney Direct
Fastest. Order. Ever.
A Multichannel Merchant staffer placed an order with the VillageShoes.com Website on Dec. 18 at about 3:15 p.m. She had never ordered from the company
Review and Renew
Multichannel merchants today face two fundamental challenges: Customer loyalty is declining, and competition is increasing. While these are forces that
Finding and retaining the best workers
In almost every case, extraordinary distribution centers are distinguished by the quality of their staff. The better your people, the less money you spend
3PL Providers: Beyond Drop-Shipping
As businesses develop, management teams must continually implement new strategies and ideas to help manage this growth. In many instances this involves the outsourcing of the shipping and fulfillment departments to third-party logistics (3PL) provider. These providers typically offer a set of services that cater to the needs of midsize and large companies that require multiple packaging, shipping, and storage solutions.
The Fulfillment Doctor….On Third-Party Fulfillment
Most of the direct world uses internal fulfillment. Many companies don