TIDBITS
Hanesbrands closing DCs Apparel manufacturer/marketer Hanesbrands, whose catalogs include Champion and One Hanes Place, wasted little time following through
Warehouse
First Person: Managing an “Essential” Website Overhaul
As a principal consultant with Latitude Associates, I was the project manager for the recent upgrade of the American Chemistry Council (ACC) Website. Certainly Website upgrades are nothing new, nor are they always newsworthy. But I thought this case study was worth sharing in part because of the dramatic increase in orders received by the ACC online store
Despite Fewer Cardholders, SmartPay Spending Grows
Although the number of government workers with SmartPay credit cards has declined, workers spent 2% more with the cards during fiscal 2006 than they had the previous year.
Getting a Grip on Agent Time Utilization—Part 1
Time-utilization measurement is a bane of most contact center managers and definitely a pain for contact center agents. But without it, we might as well close up shop and go home.
A Crash Course in VoIP
Voice over Internet protocol (VoIP) has quickly infiltrated the telecommunications industry, helping small and midsize businesses to save money and increase productivity. Once a business decides to implement VoIP technology, however, it has additional decisions to make regarding the type of VoIP solution that will best meet its needs
Teaching Supervisors Self-Management
If self-management is so important, though, what can a manager do to help develop an inexperienced supervisor? In other words, can you help others learn to manage themselves so that they can go on to manage others? Remarkably, you can. The techniques you
The Skinny on Small-Item Sorters
A small item sorter can dramatically increase your pick rates by allowing you to select requirements for many orders all at the same time.
10 Steps to Smoother System Selection and Implementation
Systems selection and implementation is serious business, and no one wants to make an already complex process more difficult or more costly. Over the years, we’ve determined some principles to follow during an implementation project that will significantly improve the chances of success for all parties concerned.
Merchant Service Processing: What You Must Know!
Most merchants need to accept credit cards in one form or another to survive in the current payment environment. Here are some tips to achieve the best merchant service relationship possible.