R.R. Donnelley to Buy Banta for $1.3 Billion
Chicago-based R.R. Donnelley & Sons, the largest printer in North America, agreed on Oct. 31 to buy Menasha, WI-based printer Banta Corp. for $1.3 billion in cash.
Warehouse
a new look at THE TOP 20 Contact Center Metrics
The evolution of a simple call center into a multichannel contact center doesn’t happen overnight. You may need to add or upgrade technologies, and certainly
Four steps to internal benchmarking
Benchmarking is the process of drawing meaningful comparisons between a company’s performance and the performance of identified best practices. Internal
Juggling Web AND Phone Contacts
The average multichannel merchant reports that up to 40% of direct sales come through the Internet, according to research conducted by my firm, F. Curtis
LAKE CHAMPLAIN CHOCOLATES MOVING TO GREENER PASTURES
Lake Champlain Chocolates was scheduled in October to move its packaging, warehousing, and shipping divisions into a building down the street from its
Now listen to this
For the past three years Corporate Express, a $4.6 billion supplier of office products, has relied on voice-directed technology to drive its unit-picking
Eco-Friendly Operations
Given that interest in global warming is heating up and that fuel costs have risen considerably in recent years, many companies are seeking ways to be
Getting a read on operations
Eric Cohen is the vice president of operations and merchandise planning for Delray Beach, FL-based Levenger, which describes itself as selling tools for
Creativity Comes Alive
The words of the author/theologian/educator/civil-rights leader Howard Thurman stopped me in my tracks: Don’t ask yourself what the world needs. Ask yourself
Micro Managing
Since the late ’90s, multichannel merchants have had seared into their brains the phrase The competition is just a click away. Fair enough, but more and