The first part of this article appeared in July issue of the O+F CONTACT CENTER ADVISOR, a sister e-newsletter published monthly. Part one focused on the call monitoring form. Here, we’ll discuss the monitoring process itself.
Why is it important to maintain or even monitor our computer systems that operate inside a distribution center? If it
A week after parts of New York City lost electricity due to storms, some areas are still in the dark. Fortunately for two multichannel merchants with facilities in those areas, however
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I believe in giving people the benefit of the doubt. I also believe in facing difficulties as quickly as possible. Both of these beliefs can help you
Increasing oil prices, upward wage pressures, higher interest rates, the rising yuan the effects of expanding inflation are impossible to avoid. But what
What’s the better benchmark when it comes to shipping the customer’s goods: when the order ships or when the order is delivered? According to a recent
By nature Doug Eckrote is not a gambler. Neither is the company he works for. So it’s with a tinge of irony that Vernon Hills, IL-based computer reseller
Smart multichannel merchants are using all their core competencies across all selling channels including stores, Websites, and catalogs and they’re finding
Sigma Micro to acquire Quark Commerce Indianapolis-based software provider Sigma Micro agreed to acquire the intellectual property of Quark Commerce software