Forecasting Profits

| Margery Weinstein

Selecting the merchandise that customers want to buy is fundamental to your business’s success. So is ordering the correct amount of that merchandise.

Delivering benchmarks

| Rama Ramaswami

We aren’t quite sure when the shipping and delivery departments left their modest lodgings in the recesses of the warehouse and entered the boardroom.

Best practices for shippers

| Peter M. Stiles

As competition for carrier resources becomes more intense, shippers that develop effective programs in collaboration with carriers are most likely to

Budgeting for Facility Upgrades

| MCM staff

If you are serious about managing facility costs, you will have to grasp what Wal-Mart has accomplished, and how. An early adopter of every improvement

Cutting Labor Costs

| Norman Saenz Jr.

No matter how efficiently you manage your distribution center, there’s one part of it that’s almost impossible to control: the high cost of labor. Unless

Hire math

| Penny Reynolds

Sharpen your pencils, dust off your calculator, and get ready for a math lesson: When running a contact center, the most important rule to remember is

Hit the Jackpot!

| Norman Saenz Jr.

Most industries tend to focus on how to install advanced technologies rather than improving processes an oversight that greatly reduces the potential

Distribution 101

| Rama Ramaswami

Courses on the basics of distribution are rarely found in colleges these days and that’s a pity, according to John M. Hill, a world-renowned material

Facility measures

| Margery Weinstein

Evaluating your distribution center’s performance involves foolproof benchmarking, but that’s easier said than done. Luckily, the Mailing & Fulfillment

TIDBITS

| MCM staff

OSHA reform? Four OSHA reform bills that the House of Representatives passed in July should make it easier for employers to comply with workplace safety