RADIO ACTIVITY

| Larry Kahaner

Radio frequency has begun to revolutionize warehouse operations, and its application to truck fuel management is no exception. When fuel management systems

Vanilla Days

| Ron Hounsell

Three components are crucial to defining requirements for a new software application: 1) documenting existing processes; 2) assessing the functionality

Storehouse: Stockpiling Stuff

| Rama Ramaswami

Retailers are working more closely with suppliers and customers to keep the right items in stock at the right time, reports a recent inventory management

36-24-36

| Louis J. Cerny, Jr.

Perfect measurements don’t have to be out of reach. If your productivity and efficiency numbers have zero sex appeal, the solution isn’t a drastic overhaul.

Military Intelligence

| MCM staff

In the past seven years, the U.S. Army has cut average domestic delivery times from 15-20 days to six, slashed order and ship times for repair parts by

Missing the Boat

| Roger Sklar

Karie Shu would be any U.S. retailer’s dream consumer. A recent graduate of the University of Chicago, Karie is a fashion-conscious young professional,

The Value of Terror

| MCM staff

We know that some people try to make money out of everything. Given half a chance, they would sell their own families down the river if they thought they

Sugar & Spice

| Linda Water Nelson

But is everything nice? Your multichannel customer service offerings need to be as splendidly complete and as thoroughly organized as Wolfgang Puck’s