Peaceable Kingdom
Rick Peterson is a quiet, soft-spoken man who seems to put plenty of thought into his answers. So ask him what it was like to move from a non-union to
Warehouse
Storehouse: Crme de la CRM
One of the key elements of CRM (pronounced ) is knowledge about each customer as an individual: to know what his history is, what his value to you is,
Fit to be Tied
These days, everyone’s looking to be in bondage with a marvelous business partner, that is. And where better to look for the ties that bind than your
One for the Money
The traditional software selection cycle has typically been a multi-step task. By definition, the more complex the function that the software is to support,
Storehouse: Bottomed Out
If good sales cover a world of evils, then perhaps falling sales reveal myriad opportunities for today’s retailer. Or so we tell our clients who perceive
Mind Games
No one is talking about the New Economy these days. If you had to choose one word to describe the mood of retailers as they face the new year, would be
Once Upon a Time
This column, my last on systems for Operations & Fulfillment, is about transitions. In the months to come, I’ll be writing on applications, but I want
The Whole Shebang
When you finally make logistics VP, you have it all and you get to do it all. In its 2001 survey of career patterns in logistics, The Ohio State University
Rabbit, Run
The promise of Web access to any information is in theory a great idea, but there have been many obstacles which have made it very difficult to get immediate
Reverse Gear
A company may outsource all or a portion of its operations. Typically, a firm that chooses to outsource the fulfillment portion of its business does so