Incentives For Seasonal Employees
When scheduling seasonal staff for your contact center, employees must understand exactly how set or varied his or her schedule is going to be
Warehouse
Software Contracts: What’s Non-Negotiable
What’s generally negotiable
Video: Prepping the Fulfillment Center for the Holidays
Many ecommerce companies will experience dramatic increases in order volumes this holiday season. This video by Integrated Distribution Services discusses some helpful ways to prepare your fulfillment operations for the rush of orders you may see.
Holiday Survival: More Tips for Seasonal Staffing
Hiring and training staff for the holiday season is huge topic for merchants that do the bulk of their business in the fourth quarter
What to Expect With Parcel Carrier Rate Hikes
UPS this month announced an extraordinary increase in its net profit for the quarter ended June 30. FedEx recently announced similar results for its quarter that ended May 31. I did not hear resounding applause from shippers in recognition of their splendid results, however
Video: René Jones on Seasonality
What you must do to prepare for the change in seasonal demand: Review your inventory forecasting model; Prepare your warehouse for the change in products; Review your personnel requirements; Ramp up your personnel to accommodate increased inventory.
Get moving on DC Automation
Most small- to medium-size warehouse operations tend to rely heavily on manual processes and labor. Automation could be saving them time and money
Tips for Seasonal Warehouse Staffing
The holiday crunch is no time to be short staffed or to have workers making mistakes that could harm your reputation. These are a few tips for hiring and managing seasonal operations employees.
How to Make Labor Management Systems Work
Operating executives cannot rely on systems, automation, or diligence of a few outstanding employees to deliver all the results their companies need to remain competitive, profitable, and an appealing place to work.
Customers Prefer Easy to Exceptional
Why do customers keep coming back? Exceptional service is often listed as one of the top elements in the loyalty decision, but this may not always be the case. Many customers would prefer that you simply make it easy for them to shop and answer their own questions.