How to Help USPS Realign
At last week
Warehouse
Letter to the Editor: DHL Responds to Article
In the June 18 issue of Multichannel Merchant, an analyst
USPS Regroups to Tackle Parcel Market
Get ready for a leaner, meaner and more technologically advanced U.S. Postal Service.
Close Performance Gaps with Full-Spectrum Coaching
Every contact center has its top performers, average performers and poor performers. The problem is, most contact center coaches tend to just accept this fact and they do little to try and close the gap.
Aberdeen: Most Warehouses Planning Redesign by 2010
A new report from market research firm Aberdeen finds that 97% of warehouse professionals are planning to redesign their facilities in the next 24 months — with 56% of best-in-class companies planning to improve operations within the next year.
Be a converter
What’s the average site conversion rate for a typical merchant today? About 2.4%. That’s pretty depressing when you think about it. So how do you help
Talbots cuts staff 9%, gets credit
Women’s apparel merchant The Talbots announced in early June it is reducing its corporate headcount by about 9%. The cataloger/retailer expects the layoffs
Freight Train
Shippers are shelling out a lot more for freight services these days. While that may be telling Noah about the flood, it’s important to understand what
If you can’t beat ’em
The news in May that DHL was radically scaling back in the U.S. wasn’t a huge surprise. The courier had lost billions of dollars here, and it was well
VT Teddy Bear: Monitoring success
Until a few years ago, the contact center managers at Vermont Teddy Bear Co. would monitor the performance of the agents by walking up and down the aisles