The Intelligent Customer Front Door
How a company delivers customer service leaves a lasting impression: A positive experience leads to increased loyalty and sales, while a poor experience leads to frustration and increased churn. That
Warehouse
Burton Snowboards Contracts with West Coast Fulfillment Provider
To expand product availability and provide faster fulfillment for its retail customers on the West Coast, Burton Snowboards, which sells snowboard equipment, apparel and accessories, has contracted with a distribution center in Walnut, CA.
What You Need to Know About DHL Deal
By now you
U.K. Contact Centers Slow to Adopt Remote Agent Model
Global communications company BT recently joined up with contact center technology company CosmoCom to promote adoption of green IT practices including the use of remote agents among contact centers in the U.K.
DHL Dumps @Home Service
As part of its U.S. restructuring, Multichannel Merchant has learned that DHL Express is halting its @home delivery, effective Sept. 1. The @home service was designed for business-to-consumer shippers, and by some accounts was DHL
Is Your Warehouse an Ugly Baby?
Gas is more than $4.50 a gallon, transportation costs are going through the roof, your employees are struggling to keep their homes and your customers are scrutinizing every line item on their invoices. As a result, your supply chain is now more crucial than ever to your organization
Belmont Loss a Bummer for The Other Big Brown
Bettors banking on a sure thing weren
RalphLauren.com Opens New DC in North Carolina
RalphLauren.com, the direct-to-consumer division of Polo Ralph Lauren, christened a new 330,000-sq. ft. distribution center in High Point, NC, this past Friday, May 30.
Contact Center News Round-Up
Looking at the amount of news coming out of the contact center industry lately, one would never guess we