Returns to Sender
Many merchants these days are working with such limited resources that they’re often stretched just to get product out the door to customers. What happens
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OMS Directory
ABISON COMPREHENSIVE COMMERCE SUITEwww.abison.com Introduced: 2006 Version: 2.1.0 Company: Abison, founded 1997 Contact: Scott A. Karlo, 888-877-3963,
Systems solutions
The British are coming! Or rather, the British software systems are starting to make their way to U.S. shores. Two systems making their debut on our annual
Can you handle your customer truth?
Want to transform customer insight into multichannel success? All you have to do is take an analytics-driven approach. But that’s typically easier said
Get your form in good order
To the sophomore marketer, order forms may be obsolete. But to the experienced catalog merchant, order blanks remain a fundamental component of the sales
Study Predicts Growing Demand for Protective Packaging
A new study from market research firm Freedonia predicts that demand for protective packaging in the U.S. will grow 4.6% annually over the next four years. The protective packaging industry will increase from $4.1 billion currently to more than $5 billion by 2012.
A Look at Two New Systems from the U.K.
Two systems making their debut on Multichannel Merchant’s upcoming annual software roundup are imports from the U.K.: 1) Omnica, a new solution developed on the Microsoft Axapta platform, and represented in this country by nFocus in Deerfield, IL; and 2) the ActiveSeries, a suite of veteran SQL/Server applications installed in several dozen U.K. facilities, represented here by Datamann in Wilder, VT.
On the Return Trip: Managing Reverse Logistics
Multichannel marketers need to pay just as much attention to reverse logistics, or the process taking goods back into “forward-available” inventory, as they do getting goods out the door to customers. Why? Because returns are a fact of life: Return rates commonly range from 5% for hard goods and gifts to more than 25% for shoes and apparel.