Asian Consumers Have Greater Fulfillment Expectations Than Those in U.S.

| Mike O'Brien

Surprisingly, Asian consumers far outstripped their U.S. counterparts in terms of expectations for placing late orders and still qualifying for fast delivery, according to a new global version of the UPS Pulse of the Online Shopper survey. See what other insights were gleaned from the study on preferences around the globe.

How to Assess Your Drop Shipping Customer Service

| Brian Barry

Offering merchandise from drop shipping vendors has greatly extended the assortment of thousands of ecommerce and omnichannel brands, with many choosing to drop ship 100% of their merchandise. The challenge: Maintaining high customer service standards and vendor compliance. Here’s what we found from mystery shopping two major merchants.

Retail Transformation: Strategies to Make “Fulfill From Store” A Reality

| Brent Felker

It’s hard to escape the chatter claiming the death of the traditional retail store. And, when stores do go bankrupt, we hear the same explanation: Ecommerce and direct-to-home delivery has turned brick-and-mortar retail into an outdated model for serving customer needs and desires. Here are some key areas to think about when fulfilling from a retail store.

Walmart Launches More Pickup Towers

| Daniela Forte

Walmart announced the expansion of its pickup program by adding 500 more pickup towers to stores across the country. See what new add-on Walmart is implementing with this expansion.

How the Grocery Industry Is Going Digital

| Daniela Forte

Consumers are turning to app-based shopping for meal delivery ordering. A study by Toluna found that while a younger demographic tend to use app-based shopping, 50% of shoppers age 55 and older are considering using apps for grocery shopping. This infographic by Toluna highlights the findings of how customers are using apps to get meals delivered to their homes.

A 6-Step Process for Improved Inventory Management

| Brian Barry

In omnichannel and ecommerce companies, inventory management, including tracking and reserving inventory for orders, is crucial for maximizing sales and improving customer satisfaction. Here is a 5-step process for assessing your inventory systems and developing an action plan for improvement.