ABC, 123

| Terrance Pohlen

Activity-based costing is a potent tool to calculate your direct and indirect costs accurately. In the first of a two-part series, logistics expert Terrance

.Com Distribution

| MCM staff

With 90-minute click-to-ship processing, real-time inventory reporting and unsurpassed client care, Dotcom Distribution offers fulfillment solutions that

Alligator Wrestling

| Bill Kuipers

Warehousing and distribution are suddenly in the spotlight as critical elements of the direct commerce formula. Responsibility for distribution requires

Integrated Warehousing Solutions

| MCM staff

A division of UPP Business Systems, Inc. Find out how IRMS can increase the accuracy of your warehouse inventory control system to 90+%. IRMS, a product

call center

| MCM staff

Vice President Profit and loss and strategic responsibility for the success of the telemarketing operation, including:- Profit and loss responsibility

fenvessy on personnel

| MCM staff

Productivity Improvement and Cost Reduction The overall goals of the executive in charge of fulfillment should be three-fold:- provide fast order turnaround;-

customer service

| MCM staff

Customer service remains the cornerstone of direct-to-customer operations, just as it did when Stanley J. Fenvessy wrote his classic guide to fulfillment

fenvessy on personnel

| MCM staff

Writing the Job Description As in most enterprises, the success of a fulfillment operation depends, in large part, on the quality of its people at all

Tote Up the Tab

| Rama Ramaswami

Just as online retailers are getting the hang of the physical aspects of fulfillment, along comes another surprise: the sheer expense of the whole business.