Illuminating DC Lighting
A brightly lit facility not only helps reduce fatigue and errors, but it also helps foster a friendlier and more orderly work environment. Early distribution
Operations & Fulfillment
How Lehman’s Puts People First
Many companies say they value their employees, but Lehman’s, a purveyor of hardware, home goods, and gifts, shows it. Our company culture is such that
Systems Solutions: 2007 Order Management Software Roundup
Shopping for order management software (OMS) is never fun, but at least we’ve done much of the legwork for you with our annual roundup. We have four new
Best Practices in Material Handling and Put-away
Most distribution professionals understand that it is not enough to know how their company performs year over year; they must also continue to improve
Shrinking Shrinkage
Retailers lose $37.4 billion a year to shrinkage inventory loss due to theft or fraud according to a University of Florida study sponsored by the National
Spotlight on NCOF: The Importance of Forecasting
Welcome to our continuing series highlighting the speakers of the National Conference on Operations & Fulfillment (NCOF), which MULTICHANNEL MERCHANT
First Things First: Unify the Service Desktop, Then Implement a Universal-Agent Program
There is not yet a standard definition for a contact center
The Case for Voice-Driven Tech in the DC
Warehouses are experiencing remarkable increases in productivity by taking paper and RF scanners out the hands of their workers and giving them headsets with microphones instead. These distribution centers have learned that voice-driven logistics technology really works, even in the noisiest, harshest environments.
Survey: Peak Times Strain Labor Strategies
A majority of executives feel that their temporary-labor strategies could improved, according to a recent Supply Chain Consortium survey of 100 top retail/wholesale and consumer goods companies.