Jasmine Brown
One consequence of the ongoing COVID-19 crisis is retail and ecommerce fulfillment operations need to do more with less to comply with strict safety restrictions. This is especially true as some states and cities reopen for business and then close again, while uncertainty reigns.
While branding remains a top function of the catalog, innovative merchants are leveraging it to drive customers online and provide inspiration through imagery. This is why some of today’s largest retailers are still retaining the catalog as a key element in their overall marketing strategy.
Welcome to The State of the Ecommerce Facilities Services Industry Study, which analyzes how leading ecommerce companies are managing and improving their facilities, warehouses, and logistics strategies and operations.
Creating and maintaining strong customer relationships and building loyalty is important for today’s digital retailer. The wealth of data being generated across these channels provide the retailer provide a memorable experience for the customer.
There’s plenty of pressure on ecommerce merchants to get orders out the door faster and into the eager hands of customers — so they don’t go to the competitor next time when the experience is less than flawless. Behind the scenes, more fulfillment center operations are turning to the latest automation solutions, including robotics, to address throughput and efficiency issues and tight turns in an era of scarce labor and rising costs.
To be successful in today’s business environment, retailers and ecommerce companies need to be able to meet customer demand for an enhanced delivery experience. That means offering the most rapid shipping methods, free, unlimited returns and same-day delivery, if at all possible.
What will the world of ecommerce operations and fulfillment look like after the World Health Organization declares an end to the COVID-19 pandemic?
A national unemployment rate hovering around 4% is a good thing for the economy but makes life difficult for managers of distribution and fulfillment centers. Finding sufficient staff is a problem that’s not likely to go away soon, so companies are looking to maximize productivity and reduce inefficiency.
Customers are demanding not only fast and free shipping but also delivery options at checkout, and successful ecommerce companies need to be proactive in anticipating their needs. Often, however, they lack the necessary scale and expertise in house. Learn how FedEx Fulfillment helped two hot ecommerce brands overcome the operational challenges of a rapidly growing business.
With shipping and delivery such a critical piece of the customer experience in ecommerce, you need to choose the right carrier partner — or partners — that meet your business needs and fit your budget.