Mike O'Brien

[email protected] / MikeOBmcm

Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Ecommerce Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising technology companies. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering corporate e-learning and a daily newspaper reporter on every beat imaginable – except sports.

Blockchain Poised to Reinvent Retail Supply Chains: PwC

| Mike O'Brien

Blockchain technology will fundamentally alter the way retail supply chains operate in the coming years, a PwC analyst told attendees at Shop.org in Las Vegas, creating more transparency and security of data shared across partners and trading organizations.

Retail Innovation Alive and Well at Shop.org 2018

| Mike O'Brien

Given rapid changes in ecommerce and growing expectations of always-on consumers, it’s no surprise that the sector is a hotbed of retail innovation, technology and investment. And a lot of it was on display at this year’s Shop.org conference in Las Vegas. Here’s a sampling of the new tech that was on display in the Innovation Lab.

Hourly Wages for Warehouse Workers Rise 6.7% in 2018

| Mike O'Brien

After staying suppressed for years, wages are increasing well ahead of inflation for warehouse workers, driven by a strong economy as well as the scarcity of labor for operations and fulfillment positions, according to an annual survey of associates conducted by Prologistix. See what else the survey found, and where rates are headed.

warehouse interior blur feature

Labor Shortfall for Warehouse Workers Growing Acute

| Mike O'Brien

Warehouses, distribution centers and fulfillment centers need to hire an additional 226,000 workers each in 2018 and 2019 just to keep pace with demand, driven largely by perpetually booming ecommerce, according to a new report from commercial real estate firm CBRE.