Dragon Boat

Amazon Expands Seller Holiday Deals Program Worldwide

| Daniela Forte

Sellers will be offering thousands of deals throughout the holiday season across most product categories. The seller holiday deals program, which was introduced for the first time last year, will now be expanding worldwide on local Amazon sites in the U.S., in the EU, China, Japan, India and Canada.

Customer Service, customer service reps, social media, Twitter, Facebook, retail, Forrester, Conversocial, contact center, contact center agents

Bringing Your Contact Center Across Borders

| Tim Parry

With the growing popularity of cross-border ecommerce, do you need to expand your contact center strategy? Depending on which countries you ship to should determine if you need additional contact center needs, or the need to outsource services. Here’s how Brooks Brothers works with its global customers.

ecommerce fraud

Fraud Grows at Faster Pace for International Merchants

| Tim Parry

The percent of revenue lost to fraud is growing at a faster pace for U.S. merchants that sell across borders than those that just sell domestically, according to the findings of the 2014 LexisNexis True Cost of Fraud Study. Here’s how global merchants compare to their domestic.

crystal ball

3 Technology Predictions for Online Retailers

| Marcel Munoz

Consumer behavior is shaping the future of online retail in ways we never imagined a few years ago. Mobile computing devices, such as smartphones and tablets, have dramatically changed shoppers’ preferences and are driving the need for rapid change. Here are three technology predictions that will be common place by the year 2020 — if not before.

eBay to Finally Split Off PayPal

| Tim Parry

Creating two standalone businesses best positions eBay and PayPal to capitalize on their respective growth opportunities in the rapidly-changing global commerce and payments landscape, and is the best path for creating sustainable shareholder value.

MetaPack, ABOL Software, acquisitions, retail, ecommerce, global ecommerce, shipping, operations and fulfillment

MetaPack Acquires ABOL Software Inc.

| Mike O'Brien

Among other things, the acquisition of ABOL will allow MetaPack to provide its customers with improved visibility into global shipments across carriers and countries. It also offers enhanced delivery intelligence and reporting to better understand delivery challenges like potential delays, so retailers can make adjustments in their supply chain to alleviate issues.

Sport Chalet Re-Launches Website

| Daniela Forte

The re-launch, which took roughly six months to complete, included a complete redesign of the site, incorporation of features such as Find in Store, sale of a gift cards, and the creation of a community section that integrates customer stories, pictures and experiences.