Timing is everything
Scheduling is one of the biggest challenges in managing today’s call centers, says Andrew Wetzler, a Boca Raton, FL-based telemarketing and call center
News
Multiple analytical tools
Despite a vast selection of analytical tools available today, many catalogers don’t stray from the traditional customer segmentation of recency, frequency,
The third-quarter blues
Of the 23 consumer catalogers and cataloger/retailers tracked by Catalog Age, 15-or 65%-reported either a drop in third-quarter income or a net loss for
Carriers, unions duke it out
The end of 1998 brought some uncertainty in regard to catalog and parcel carriers’ union relations. The good news: Federal Express pilots are likely to
Cover at deadline
TEEN APPAREL CATALOG SHUTTERS Just Nikki, a teen apparel catalog launched by retailer Claire’s Stores in February 1998, mailed its last book in mid-November.
Inspired By…
Kimber Bishop-Yankee has found a way to “promote the self-esteem of women”-and get paid for it. In November she launched Inspired By…, a Berkley, MI-based
See you in court!
Sharper Image Corp. is keeping its corporate counsel busy. In late November, the San Francisco-based high-tech gadgets cataloger/retailer sued several
Uniting to promote e-commerce
The day after Thanksgiving traditionally kicks off the holiday shopping season. This past holiday season, online catalogers and industry organizations
The price is right. . . or is it?
You need a stapler. So you surf to the Office Depot Website and find that the stapler you want costs $13.49…if you live in Stamford, CT. If you’re in
Bioenergy Nutrients
Just because you grow up doesn’t mean you like to eat your vegetables. But you can get your neccessary vitamins and minerals from the Web by visiting