Have It Your Way

| David Pluviose

Instead of having to fumble through layers of pre-designed computer interfaces, you can now customize your warehouse inventory control interface to give

Dot.con

| Rama Ramaswami

Long, long ago, there lived a poor farmer whose sole desire in life was to own a cow. After scrimping for many years, he saved up enough money to purchase

THE CUTTING EDGE

| MCM staff

If you were a doctor treating the human body, you would try, as far as possible, to save a diseased limb, not hack it off with abandon. But if you were

Ready to Rumble

| Bill Kuipers

No silver bullet will get you through the peak season by itself The U.S. Air Force trains and equips pilots with the strategy that the only way to prepare

SPLIT PERSONALITY

| MCM staff

An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8

Nightmare on Main Street

| Curt Barry

Best fits will meet 70%-80% of your needs before modification Here’s an operations and fulfillment professional’s nightmare: After months of research

No Clue

| Lew Waddey

Total pricing for 3PF services is about 18% to 22% of gross sales Following the stock market, consumer confidence indices, and recent earnings reports

Sticker Shock

| Richard Sawyer

Pay up or lose: An in-depth look at the soaring costs of electronic customer relationship management