Customer Service

| Rama Ramaswami

There’s very little the world can throw at U.S. consumers to keep them from spending money, a reporter for CNN/Money wrote in February 2003. Consumers

Danger fulfillment person!

| Bennett Voyles

ONE OF THESE DAYS, not too many years from now, someone from the central office will come down to visit your operation. He’ll admire the RFID holographic

Value Pack

| Barbara Arnn

IF YOU ARE LOOKING for value-added packaging services, you probably know exactly what you mean, but who else does? There seem to be almost as many interpretations

WIRELESS PICKING NOW OR LATER?

| Debra Ellis

Order picking is the most labor-intensive function in the distribution center. It requires more skill than other positions and commands a higher pay scale.

Piece by Piece

| Kenneth B. Ackerman

In nearly every distribution center in the United States, workers are paid by the hour. While their productivity is (or should be) measured in units,

BUILDING BLOCKS

| Rama Ramaswami

BEFORE ADDING SPACE or even thinking about adding space to your distribution facility, your first thought in these budget-constrained times is most likely

Penney Catalog Head Resigns

| MCM staff

Two weeks after being passed over for the position of chairman/CEO of J.C. Penney Corp., Vanessa Castagna, chairman/CEO of the company’s stores, catalog, and Internet, resigned.

Nouveau Niche

| Jeff Siegel

When Barnes & Noble, the national book chain, decided to offer same-day delivery in Manhattan for customers who ordered through its e-commerce site, it

All Things Electronic

| D. Douglas Graham

MidwayUSA built its own warehousing management system from scratch, and tweaks it constantly to accommodate growth and the corresponding requirements