Big Spenders (Sort Of)

| Rama Ramaswami

Retailers are more frugal with their IT money than firms in other industries are, but they do splurge on some things, according to Forrester Research

Technophobia?

| Bennett Voyles

Talk to Gus Pagonis, the Sears logistics chief, about the biggest issue in supply chain management, and you might well expect the retired general to tout

Rave Reviews for VendorNet

| Bill Kuipers

VENDORNET IS A WEB-BASED communications network that manages and tracks the order and delivery cycle between the retailer and the supplier. The company

E-Commerce, Lite

| MCM staff

Psst! Can you keep a secret? E-commerce is making a comeback. That was the pervasive belief at a bellwether show, Etail 2003, which took place in Boston

Herculean Effort

| Barbara Arnn

A new study from the firm that first used the phrase supply chain management, Booz Allen Hamilton, suggests that the discipline is still far from mature.

Continental Divide

| MCM staff

Caution, not creativity, has characterized most U.S. companies in the past couple of years. But at a time when risk taking is minimal, marketers are also

Made in Buffalo

| D. Douglas Graham

BUFFALO, NY, is known today for Buffalo wings, Lake Erie, and some of the nation’s most punishing winters. Few remember the time when the City on the

Golden Age of Fulfillment

| Barbara Arnn

DIRECT-TO-CUSTOMER FULFILLMENT has come a long way in the last decade. Or has it? Some of the clearest clues to the history of the industry lie in the