Complying With PCI Standards and Protecting Consumer Data Takes a Token Effort
With the drumbeat of bad news about online credit card breaches continuing, retailers can use tokenization to protect against consumer data theft.
Order Management
Merchants Refine Omnichannel Strategy as Demand Grows
As retailers continue to battle Amazon’s quick and cheap approach, omnichannel strategy is becoming an increasingly important weapon in their arsenal.
Shopatron Says It’s First to Offer Freemium Solution for Inventory Lookup at IRCE
Cloud-based inventory management provider Shopatron has introduced Inventory Lookup, a new freemium solution that will allow retailers and merchants to make their entire inventory visible online to consumers while providing analytics to improve in-store operations, stocking, merchandising and product marketing. The offering was unveiled at IRCE 2014.
Shopatron Debuts New Version of Inventory Lookup at IRCE
Shopatron, the world’s leading provider of cloud-based distributed order management solutions, today announced the release of a free inventory visibility API, unveiled for the first time at IRCE 2014.
3 Tips for Cutting Ecommerce Subscription Order Fulfillment Costs
Ecommerce subscription programs can be a terrific benefit for online merchants, leading not only to recurring orders but also a streamlined order fulfillment process.
Seven Ways to Merge the Physical and Digital with Order Management
Retailers must blend the physical and digital worlds into a seamless omnichannel experience to attract and retain today’s empowered shoppers.
Operations Summit Preview: Characteristics of Successful Start-ups
How can you set up your operation for success? Whether you use a third party or manage you own fulfillment operation, this session is a must.
Shopatron Launches API-based Customer Care Program
Shopatron has unveiled a Customer Care Suite which includes a new set of APIs available within the Shopatron Developer applications, and a new sophisticated Customer Care Interface.
Recognizing that demanding, tech-savvy customers’ omnichannel expectations don’t end at the point of purchase, Shopatron launched the two platforms to complement its revolutionary order management technology, allowing retailers to intelligently manage the customer experience anytime, anywhere, and by any authorized user.
The Shopatron Customer Care Suite gives retailers the power to intercept customers at any channel–whether it be in-store, online, or at a call center–arming every associate with layers of order information to influence customer interactions. The advanced solutions support unfragmented information sharing that makes it easy for agents to create meaningful connections with customers, improving loyalty to increase sales and improving operational efficiencies to reduce costs.
The Shopatron Customer Care APIs give developers the freedom to plug Shopatron’s comprehensive backend capabilities into a retailer’s point of sale or customer care system of choice, giving users visibility and management of detailed customer and order information.
Furthermore, the refined Shopatron Customer Care Interface and its new user-friendly design connects any agent on any device to a streamlined, branded front-end, granting convenient access to review and modify order data contained within the patented Shopatron Order Exchange.
The new Customer Care Suite management tools promote exceptional customer experiences by allowing retailers to:
• Share detailed order information across channels to improve responsiveness, increase time-to-resolution, and enable customer appeasement and upsell strategies
• Provide store associates, call-center agents, and supervisors with uninterrupted access to Shopatron Customer Care functionality
• Leverage an intuitively designed web-based dashboard accessible from any device, to offer customers a personalized level of service that drives business value across all touchpoints
• Launch in-store save-the-sale functionality by empowering store associates to capture a ship-to-home or in-store pickup order through an API connected POS, in-store kiosk or a web enabled tablet or mobile device
• Integrate omnichannel customer care into a third-party call center quickly and inexpensively through flexible, cloud-based API integration
“Today’s shoppers crave seamless, cross-channel customer service experiences as much as they crave a seamless, cross-channel shopping experience,” said Shopatron Founder & CEO Ed Stevens. “Shopatron’s Customer Care Suite can instantly transform a retailer’s customer support center from a siloed operation with limited functionality into an extension of its physical and online stores. The new tools prime every customer-facing representative with resources essential to turning support channels into sales channels.”
How RibbedTee Prepared its Customers for Holiday 2013 Delays
If the 2013 holiday season will be remembered for anything in the ecommerce world, it very well could be how the lack of communication between merchants, carriers and shoppers created an unsatisfactory shopping experience, which is exactly why RibbedTee.com decided to be as upfront as possible regarding a lag in inventory.
Brown Shoe Company Deploys Retail 20/20 Exception Reporting Solution
Brown Shoe Company has selected Retail 20/20 to replace its legacy exception reporting solution. The reporting solution will provide Brown Shoe Company with a platform for reporting on point-of-sale transactions, ecommerce, inventory adjustments, financials, and customer loyalty.