MCM CommerceChat podcast

How Lane Bryant Puts the Customer First at Every Touchpoint

| Daniela Forte

Putting the customer at the center of everything a brand does is vital to success in retail and ecommerce. In the latest MCMCommerceChat podcast, Bruce Pullens, Director of Customer Strategy and Insights for Lane Bryant, discusses why a customer-centric approach is critical and what it looks like within his company. Listen to what Pullens has to say about how retailers can achieve this.

Prologis to Acquire Smaller Rival DCT Industrial Trust

| Mike O'Brien

Giant industrial real estate investment trust Prologis will acquire competitor DCT Industrial Trust for $8.4 billion in stock and assumed debt, giving it significantly increased scale in key U.S. markets and the ability to better service the growing needs of its ecommerce clients.

UPS Looking to Enter Fast-Growing White Glove Delivery Market

| Mike O'Brien

UPS is considering a move into the fast-growth white glove delivery market through a trucking partnership, which would enable it to handle larger, bulky items like furniture, appliances and home entertainment that often require special handling and some in-home installation.