Making it harder for customers to make returns or get in touch with you is a poor customer service strategy. So is slavish devotion to KPIs and this quarter’s results, while missing the bigger picture of the customer experience you’re creating. See what pitfalls this approach creates for your business, and how to avoid them.
App-driven startup Darkstore, which matches ecommerce shippers with urban fulfillment centers that have excess capacity to facilitate same-day delivery, will use a new cash infusion to expand beyond the three markets it currently serves.
App-driven startup Darkstore, which matches ecommerce shippers with urban fulfillment centers that have excess capacity to facilitate same-day delivery, will use a new cash infusion to expand beyond the three markets it currently serves.
So many retailers today are fighting to keep up with a competitor’s discounts and as a result are not focusing on what is important – their brand. Here are ways to still offer discounts and stay connected to your customers.
Whatever product or service your company offers, great customer service should always be a top priority. Here are four ways brands can gain customer loyalty.
A good Voice of the Customer program will help you improve your customer experience and gather insights that can be fed into a business strategy that resonates with their needs. Here are 6 steps to help you reach that goal.
UPS recently announced it was adding Saturday pickup and delivery for its ground division, initially in 15 markets and expanding to 4,700 U.S. cities and towns by the busy holiday season, and to 5,800 locations next year. Multichannel Merchant talks with Jerome Roberts, vice president of marketing for UPS, about the rationale for the expanded service and its implications.
The recent Executive Operations Forum at Operations Summit 2017 generated many ideas and cost-savings tips. What improvements, best practices and innovations have you implemented in your contact center, fulfillment and inventory management? Here are 27 innovations that six direct to customer companies attending the forum have implemented.
Drop shipping has the potential to be your intimate tool for merchandising and product curation. Here are numerous ways it can boost your business
To be successful as an ecommerce seller, you have to do a lot of things right, and one of them is order fulfillment. Find out how free trumps fast, how too many customer choices can cause issues, and how multi-unit shipments lead to efficiencies.