The Global Customer Experience Wakeup Call
When the customer experience goes wrong what is the impact to your business? See how a bad customer experience at the global level can do for your business.
Operations & Fulfillment
BCBG Max Azria Group on Fulfillment Excellence
Alex Golshan of BCBG Max Azria Group talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company excels at shipping and delivery.
USPS Reports Q2 Net Loss of $1.5B but 14.4% Gain in Parcel Volume
The USPS reported a $1.5B net loss in Q2, but a 14.4% gain in shipping and parcel volume, nearly double the 7.3% bump in 2014, boosting operating revenue.
Script Vendor Demos to Improve Your OMS Selection Process
For a winning OMS selection process, script the demo of what you want the vendor to demonstrate with your data in order to validate RFP responses.
Merchants Address Fast Delivery Demands
Merchant panelists at Operations Summit 2015 said they’re doing all they can to decrease time-to-customer, but same-day delivery isn’t a high priority.
Personalization Powers the ‘Velvet Rope’ Customer Experience
In today’s ecommerce market, it is imperative that retailers do what it takes to stay competitive. With the flood of flashy display ads, email promotions and sponsored content pelting customers from all directions, it is difficult to stand out. See what you can do to stand out among the crowd.
L.L. Bean CMO on Brand Communication Excellence
L.L. Bean’s CMO talks brand communication. The company recently won a Customer Experience Excellence award in that category from Multichannel Merchant.
Uber Lining Up Retailers for Same-Day Delivery Service
A roundup of news items covering retail operations, fulfillment and delivery.
O+F Advisor Distribution Center Roundup, May 4, 2015
A listing of recently announced expansions, additions and closures in retail distribution and fulfillment centers.
Amazon Launches Sunday Delivery in India
Amazon has launched Sunday delivery in 100 Indian cities for all Fulfilled by Amazon products at no extra cost, with plans to expand the service.