The Next Phase of Social Media Marketing: Consumer Loyalty
It’s been years of listening, creating content, engaging with customers and fixing problems– all through social media. See why social media marketing is important for your business.
Operations & Fulfillment
An Order Management System Installation: How Bad Could It Be?
How bad could it be installing an order management system? Matt Jordan, CEO of Premier Performance, Inc., shares his experiences with installing an order management system at Operations Summit 2015.
A Crawl and Walk Approach to Omnichannel for Macy’s
With omnichannel becoming the norm these days, retailers are trying to figure out where to begin, which avenue to take first. Macy’s
Omnichannel Operations, Rising Costs, Customer Experience, Innovation and More
Over 700 direct-to-customer and omnichannel operations, distribution executives and managers, and industry vendors, came together at the annual Operations Summit in Louisville, KY.
Special Deliveries and Happy Holidays Key to Customer Happiness
If there is anything we learned at all from 2014, it’s that merchants need to be different from their competitors in all facets of the business, especially the shipping and delivery portion of their business.
Omnichannel Efforts Increasing, but Not Profitable
While the amount of money, energy and time retailers and consumer goods manufacturers are spending to improve their omnichannel sales capabilities, but only 16 percent of companies say they can fulfill omnichannel demand profitably today. Here’s more from this report a new report prepared for JDA Software Group by PwC.
Is Williams Sonoma’s Business Model a Blueprint for the Future?
As Williams Sonoma shows, a brand’s own online channel might challenge the growth opportunity for stores, maybe even the viability of many locations. Here’s why Williams Sonoma is a perfect example showing how great omnichannel execution can result in strong sales and profitability growth.
7 Business Advantages of Drop Shipping
Drop shipping is a buzzword thrown around loosely and often incorrectly. In this article, we shed light on common drop shipping challenges and possible drop ship solutions.
UNIQLO to Leverage JD.com’s Warehouses and Same-Day Delivery Network
UNIQLO is the first international clothing brand on JD.com’s marketplace platform to warehouse its merchandise in the company’s facilities, which will enable customers in eligible areas to take advantage of JD.com’s same- and next-day delivery service.
Ecommerce Will Drive African Logistics Growth in 2015
2015 will be a year of growth for the logistics industry on the African continent, largely driven by increased consumer demand and the rapidly developing ecommerce industry. Here’s what you need to know.