Handling returns appropriately will do wonders for your reputation and build trust in the long run, and falling behind can become a customer service nightmare. Here are some suggestions to make your returns experience a positive one for both you and your customers.
Retailers know omnichannel is essential to their success during the holidays, but do they really understand consumer shopping behavior in real-time?
The USPS OIG said the USPS has been inefficient in handling Sunday deliveries for major customer Amazon, leading to over $350,000 in additional costs.
As the 2014 retail seasonal shipping peak roars to a close, the major carriers are seeing their numerous upgrades and investments put to the test.
Successful brands hear what their customers are saying; they are paying close attention to the Voice of the Customer (VoC). But before you embark on a VoC program, ask the following five questions to ensure your ability to measure and communicate its impact.
ShipMatrix president Satish Jindel talks with Multichannel Merchant senior editor Mike O’Brien about his company’s latest on-time performance report for UPS and FedEx, and how major initiatives and investments from … Continue Reading →
Why are you joyful this holiday season? Say it loud in Facebook or Twitter and use the hashtag #OpsSummit. Multichannel Merchant will select 10 people and make a $100 donation in their name to their charity of choice. Check the video for full details.
For retailers, that means a lot of addresses in your company’s database. This will lead to a copious amount of deliveries.
FedEx is doing a little holiday shopping of its own: On Monday, FedEx announced it would acquire GENCO, and on Tuesday, it acquired Bongo International. Here’s a look at the acquisitions.
Bongo International will operate as a subsidiary of FedEx Trade Networks, and its capabilities complement and expand the FedEx portfolio of offerings important to the rapidly growing global ecommerce marketplace.