Working to Avoid Another Holiday Shipping Disaster
Experts and executives talk about steps being taken to avoid the holiday shipping snafus that caused delays and angry customers in 2013.
Operations & Fulfillment
Measuring What Matters in the Contact Center
It should not come as a surprise that the most important contact center metrics, according to the MCM Outlook 2014 survey results, involve making customers happy.
A Same-day Delivery Believer
I’ve been skeptical about the need and demand for same-day delivery services, mostly because of the price that I thought would be required for the service. All that changed, when I got this email from Amazon.
Despite Revenue Gains, USPS’s 3Q Net Loss Hit $2 Billion
First, the good news: USPS’s shipping and package revenue was up 6.6%and standard mail revenue grew 5.1%. Here’s how operating expenses dragged the USPS down.
Canadian Online Shoppers Love Global Brands
Canadian online shoppers love U.S., international brands, and are under-served by domestic retailers, making it a popular market with ecommerce merchants.
Amazon to Open 15 Sortation Centers in 2014
Amazon’s plans for new sortation centers are part of its larger goals of getting close to the customer, Sunday delivery and competing with major carriers.
Can Your Business Pass the Back-to-School Test?
Some tips for online merchants in order to be prepared for success in the back-to-school shopping season.
Why Geofencing Is a Bust, and How to Drive Real Value from it
With a steady 10-year barrage of new social media platforms offering another, and another, and another way to engage with consumers, we’re shrugging our shoulders and throwing geofencing on top of an ever-growing pile of channels. How great brands are breaking the cycle.
Engaging Customers on all Channels
Missing any customer contact, or responding too slowly, often results in lost sales and revenues. Here’s how omnichannel merchants can better manage inbound customer requests from multiple engagement channels.
UPS Spending $175M to Add Holiday Shipping Capacity
UPS plans to spend $175 million to increase holiday shipping capacity, including adding 50 new hub sorts and going from limited to full operations on Black Friday.