8 Steps for Selecting a 3PF Partner

| Curt Barry

Over this past year we have seen a variety of different sized merchants choose to use third-party fulfillment (3PF) partners to handle their pick, pack and ship operations. Here are the eight steps you need to take when you select a 3PF partner.

Metrics that Matter in the Contact Center

| Tim Parry

The consumer landscape has changed and not only do consumers expect a quick response, but also a thoughtful and informative dialogue. Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey results.

Toys R Us, Babies R Us, free shipping, ecommerce, holiday shopping, peak holiday season, 2015 holiday shopping, omnichannel retail, buy online pickup in store

Toys R Us Lays Out New Omnichannel Strategy

| MCM Staff

In order to become what it is calling “a customer-centric business” and to improve the customer experience in-store and online, Toys R Us laid out several initiatives for 2014 that it hopes will improve the company’s operational performance.

UPS Opens Expansion of European Air Hub

| Erin Lynch

UPS announced this week that it has opened a $200 million expansion of its European air hub facility at the Cologne/Bonn Airport in Germany. This facility is one of the largest investments in the shipping titan’s history.