Acquity Group has found that business-to-business buyers are willing to stray from their current supplier and make purchases from Amazon Supply not just based on price, but also based on convenience and overall online experience.
Same-day delivery service Shutl has had success in the U.K., large in part to subsidies by participating direct-to-customer merchants. But will merchants offset the cost so U.S. consumers can have their merchandise shipped same-day for free?
Joining the ranks of Amazon, DHL Supply Chain announced that it has opened a warehouse in Luhari, India to help meet the growing demand from the consumer, retail, and automotive sectors.
Online merchants often pay a steep price when it comes to chargebacks, which occur when a consumer disputes a charge made on their debit or credit card. Recipients of chargebacks … Continue Reading →
When it comes to reaching the anytime consumer, email seems to be the best bet for marketers. But how many of those emails are actually making a memorable impact on your shopper?
Today, ForeSee released its annual Business-to-Business (B2B) Benchmark that reports on customer satisfaction trends and allows B2B companies…
UPS’s Melanie Alavi talks about the ecommerce customer experience at IRCE 2013 with Tim Parry of Multichannel Merchant. Alavi also discusses the results of the 2013 UPS Pulse of the … Continue Reading →
Customer service is critical between retailers and customers. The rise of social media is sending the message that ecommerce companies need to understand and embrace these new social customers in a timely and personal manner, according to this infographic by Sales Force Desk.
One of the hardest things to master when it comes to Facebook for retailers is successfully establishing an ecommerce presence on Facebook. Retailers have tried it throughout the globe but very few have seen standout results.
How important is shipping to the overall customer experience? According to a recent Exolevel Seamless Retail Study it is very important. Eighty-one percent of respondents said it is important for the retailer to enable them to pick up or arrange for delivery of their purchase.